Please ensure the credit includes a negative balance and references the original debit and purchase order number. Q: How do I submit a credit invoice (credit note)?Ī: You can submit credit invoices the same way you submit other invoices. Please ask your ExxonMobil contact to ensure your account is created and up to date prior to submitting invoices To submit invoices to ExxonMobil, you must have a vendor account.When submitting invoices from purchase orders, it is recommended to submit a separate invoice for each purchase order to support fast and accurate payment processing.Invoices with missing or incorrect information may be returned to the supplier. Invoices must comply with the minimum invoice requirements described below.Special instructions submitted in the e-mail will not be monitored. Invoice must not be encrypted or require a password to access.Any support documentation that you need to send with the invoice should be a separate file named Attachment. You can check payment status or submit payment-related questions via the GEP Payment Status Tool at Important: These e-mail addresses are used only to receive invoices other inquiries sent to these mailboxes will not be monitored.Note that email addresses may differ depending on the affiliate/country where you are sending the invoice.Invoices may be submitted via the e-mail address listed in the payables supplier kits (see below). If you would like to register, please contact invoices.If you are already registered, you may continue to submit invoices using these methods.If you have a question from us or you want to update or compliment your ticket - open it and type your text in the Comment field:Īll new updates will be communicated to you directly in the backoffice by means of Release notes.Invoices to ExxonMobil are accepted in different forms.įor services and purchase orders via GEP Service Confirmation or Self-Billing / Evaluated Receipt Settlement (ERS): There is an easy and convenient way of communicating directly in the ticketing system. In the ticket list, the one with comment or the new one will be displayed in bold and will have a respective icon: Discussion thread When your ticket has changed the status or if we are communicating to you: clarifications, comments or suggestions, you will get the following notifications in your backoffice:Ī badge will be displayed on the Ticketing system icon: Attach screenshots for better illustration.Don't put more then one subject in one ticket - create a separate ticket for every topic.Please describe the subject very detailed.Blocking - this priority status means that you can't operate the business without fixing the issue, described in this ticket.Please add necessary and detailed explanations when you re-open the ticket If we delivered, closed or canceled the ticket, but you want to continue us working with it, you can Re-open it.If an exciting ticket is not relevant for you anymore, please Cancel it.If it's a new ticket you will only see status New.To do - functionality or adaptations we don't yet have in unn3l, but that are essential for your business (like an export, additional dashboard, etc.).Bug - is when functionality doesn't work the way it's supposed to work.We will most likely come back to you in order to discuss relevancy of this development and check with other clients if they might be interested in realization of this idea Feature - is an idea that you think will be good to implement.Re-opened - you can re-open ticket if the result or solution was unsatisfying.Closed - question is answered or explanation is given.Delivered - functionality is in production in your system.To access ticketing system, click on Tunn3l icon in the header menu: That way you can first discuss your concerns among team and management and make sure the demand doesn't go against your internal policy. We kindly ask you to appoint one manager, who will have access to ticketing system. We invite you to describe there your problems, ideas and needs. Ticketing system is one of the most important way of our communication with you.
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